Introduction Cverse Immigration & Visa Consulting Inc. (“Cverse,” “we,” “us,” or “our”) is a federally incorporated Canadian company under the Canada Business Corporations Act and a licensed immigration consultancy regulated by the College of Immigration and Citizenship Consultants (CICC). We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the CICC Code of Professional Conduct, Canada’s Anti-Spam Legislation (CASL), other relevant Canadian privacy laws, and applicable international privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, and other standards where required by the location of our clients.
Scope This Privacy Policy applies to personal information we collect through our website www.cverse.ca, email, telephone, and video communications, online intake forms and client portals, in-person consultations and immigration services, and through advertising, marketing platforms, and third-party service providers we use to operate our services. It does not apply to third-party websites linked from our site.
Information We Collect We may collect personal information such as name, contact details, date of birth, identification documents, marital status and family relationships, immigration status and history, education, employment, and financial information, health and medical information (where required), criminal background (where required), travel history, payment and billing information, IP address, device information, browser data, and website usage (cookies).
How We Use Personal Information We use personal information to provide immigration and visa consulting services, assess eligibility and prepare submissions to government authorities, communicate with clients, comply with legal and professional obligations, manage accounting and client records, improve our services and website, and maintain security of our systems. We do not sell personal information. We do not use personal information for profiling or automated decision-making.
Legal Basis for Processing Where applicable, our legal bases for processing personal information include consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating our services.
Consent We obtain informed consent to collect, use, and disclose personal information, except where otherwise permitted or required by law. Consent may be given in writing, electronically, or through ongoing interaction. Consent may be withdrawn at any time, subject to legal obligations.
Confidentiality As licensed RCICs, we comply with the CICC Code of Professional Conduct. We maintain strict confidentiality of all client information and do not disclose it except as authorized by the client, as required by law, as necessary to provide services, or to government authorities for immigration purposes.
Disclosure of Personal Information We may disclose personal information to IRCC, CBSA, ESDC, and provincial or territorial authorities; to courts, tribunals, and law enforcement when legally required; and to authorized third-party service providers such as cloud storage providers, CRM systems, and payment processors. These providers are subject to strong contractual privacy protections. We maintain a list of subprocessors and ensure they are contractually bound to protect privacy.
International Data Transfers Personal information may be processed or stored outside of Canada, including in the US or Europe. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.
Data Retention We retain personal information for a minimum of 6 years after completion of services, per CICC requirements, or longer where required by law. We retain information to comply with tax, regulatory, and legal obligations. Data is securely deleted or anonymized when no longer required.
Security Safeguards We implement technical, physical, and organizational safeguards to protect personal information, including encrypted storage, secure communications, access controls, staff privacy training, and regular review of security measures. No method of transmission or storage is 100% secure.
Breach Notification If a privacy breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada, as required.
Cookies and Tracking Our website uses cookies to enhance user experience, analyze traffic, and monitor performance. You may control cookies through your browser settings.
Automated Decision-Making We do not use automated decision-making or AI-based profiling in processing personal information.
Children’s Privacy Our services are not intended for minors under age 16. We do not knowingly collect personal information from minors without verified parental consent.
Your Rights You have the right to access your personal information, request correction of inaccurate information, request erasure of personal information (subject to legal requirements), object to or restrict processing (where applicable), request data portability (for GDPR clients), withdraw consent, and lodge a complaint with the Office of the Privacy Commissioner of Canada or relevant privacy authority.
Dispute Resolution We encourage you to contact us with any privacy concerns. You also have the right to contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/.
Changes to This Policy We may update this policy from time to time. The most recent version will be posted on our website.
Contact Us If you have any questions about this Privacy Policy or your personal information, or wish to exercise your rights, please contact: Privacy Officer, Cverse Immigration & Visa Consulting Inc., 2030 Bristol Circle, Suite 210, Oakville, Ontario, Canada. Email: support@cverse.ca. Website: www.cverse.ca.
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Privacy Policy
Introduction
Cverse Immigration & Visa Consulting Inc. (“Cverse,” “we,” “us,” or “our”) is a federally incorporated Canadian company under the Canada Business Corporations Act and a licensed immigration consultancy regulated by the College of Immigration and Citizenship Consultants (CICC). We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the CICC Code of Professional Conduct, Canada’s Anti-Spam Legislation (CASL), other relevant Canadian privacy laws, and applicable international privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, and other standards where required by the location of our clients.
Scope
This Privacy Policy applies to personal information we collect through our website www.cverse.ca, email, telephone, and video communications, online intake forms and client portals, in-person consultations and immigration services, and through advertising, marketing platforms, and third-party service providers we use to operate our services. It does not apply to third-party websites linked from our site.
Information We Collect
We may collect personal information such as name, contact details, date of birth, identification documents, marital status and family relationships, immigration status and history, education, employment, and financial information, health and medical information (where required), criminal background (where required), travel history, payment and billing information, IP address, device information, browser data, and website usage (cookies).
How We Use Personal Information
We use personal information to provide immigration and visa consulting services, assess eligibility and prepare submissions to government authorities, communicate with clients, comply with legal and professional obligations, manage accounting and client records, improve our services and website, and maintain security of our systems. We do not sell personal information. We do not use personal information for profiling or automated decision-making.
Legal Basis for Processing
Where applicable, our legal bases for processing personal information include consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating our services.
Consent
We obtain informed consent to collect, use, and disclose personal information, except where otherwise permitted or required by law. Consent may be given in writing, electronically, or through ongoing interaction. Consent may be withdrawn at any time, subject to legal obligations.
Confidentiality
As licensed RCICs, we comply with the CICC Code of Professional Conduct. We maintain strict confidentiality of all client information and do not disclose it except as authorized by the client, as required by law, as necessary to provide services, or to government authorities for immigration purposes.
Disclosure of Personal Information
We may disclose personal information to IRCC, CBSA, ESDC, and provincial or territorial authorities; to courts, tribunals, and law enforcement when legally required; and to authorized third-party service providers such as cloud storage providers, CRM systems, and payment processors. These providers are subject to strong contractual privacy protections. We maintain a list of subprocessors and ensure they are contractually bound to protect privacy.
International Data Transfers
Personal information may be processed or stored outside of Canada, including in the US or Europe. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.
Data Retention
We retain personal information for a minimum of 6 years after completion of services, per CICC requirements, or longer where required by law. We retain information to comply with tax, regulatory, and legal obligations. Data is securely deleted or anonymized when no longer required.
Security Safeguards
We implement technical, physical, and organizational safeguards to protect personal information, including encrypted storage, secure communications, access controls, staff privacy training, and regular review of security measures. No method of transmission or storage is 100% secure.
Breach Notification
If a privacy breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada, as required.
Cookies and Tracking
Our website uses cookies to enhance user experience, analyze traffic, and monitor performance. You may control cookies through your browser settings.
Automated Decision-Making
We do not use automated decision-making or AI-based profiling in processing personal information.
Children’s Privacy
Our services are not intended for minors under age 16. We do not knowingly collect personal information from minors without verified parental consent.
Your Rights
You have the right to access your personal information, request correction of inaccurate information, request erasure of personal information (subject to legal requirements), object to or restrict processing (where applicable), request data portability (for GDPR clients), withdraw consent, and lodge a complaint with the Office of the Privacy Commissioner of Canada or relevant privacy authority.
Dispute Resolution
We encourage you to contact us with any privacy concerns. You also have the right to contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/.
Changes to This Policy
We may update this policy from time to time. The most recent version will be posted on our website.
Contact Us
If you have any questions about this Privacy Policy or your personal information, or wish to exercise your rights, please contact: Privacy Officer, Cverse Immigration & Visa Consulting Inc., 2030 Bristol Circle, Suite 210, Oakville, Ontario, Canada. Email: support@cverse.ca. Website: www.cverse.ca.